3V Service Center Management

"WHERE SERVICE MEETS SALES"

We have worked with Snap-on Business Solutions' world class development team to deliver the most robust Service Center mobile solution in the marketplace. Combining video and photo capture, in conjunction with an automated communication platform, this solution is everything you need to manage the service center experience.

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Service Center VHC

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  • Mobile walk-around boat inspection and service recommendation tool

  • Able to quickly identify and document what service the boat requires with transparency to the customer

  • Live two-way communications(chat) within MarineTec between service and customer archiving all authorizations and communications

  • Real time sales process monitoring and up-selling opportunities - easy identification of sold and unsold service work

  • Pro-active boat maintenance - automated follow up process for un-performed maintenance.

  • Built in Photo / Video capability during technician inspections. Content stored in the cloud and not on the local device.

  • Multi-role Configurable Templates

    • Template editor allows more templates to be added, adapted or modified on the spot and can be tailored to the specific needs of the Dealer, e.g. Winter and Summer check lists etc.

    • Canned comments can be tailored.

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Everything You Need To Empower Your Service

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  • Drive service revenue 

  • Increase CSI and Consistent Dealer Process

  • Drive engagement & build trust with customers by communicating service and maintenance needs along with pictures/video

  • Document condition of boats before and after service events

  • Protect dealers against damage claims/allegations from boat owners

  • Dashboard Reporting/ System Utilization

  • Track VHC analysis, Service advisors, Technicians, Parts analysis/ sales

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