SERVICE SOLUTIONS
PushForce offers communication solutions that embrace the customer experience throughout the entire sales lifecycle; from prospect - to customer - to repeat customer.
The PushForce offerings:
LEAD CAPTURE
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Aquire prospects from your website, or any other marketing platforms:
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Electronic
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Social Media
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Micro-sites
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Third Party Partners
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Trade Shows
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Track every prospect, from capture through sale, through the entire process
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Distribute and track all leads to any sales outlet:
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Self Service
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Internal Sales
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External Sales
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Distributer
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Dealer
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Manage every prospect with the same level of care and response assuring the highest level of commitment throughout the sales process
LEAD NURTURE
Nurture Marketing engages a known prospect who did not buy initially. The goal is to and build brand loyalty through targeted, timely communication and reengage interest. The communications are relevant to the product they originally were interested in
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Interact with a “cool” prospect in an informative manner with the aim of driving the prospect to request a direct contact - they choose to reconnect with you making them a “hot” lead
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When the prospect acts, PushForce directs them to the person best suited for their needs and notifies that person in real time that they have a qualified lead to follow up with
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This drives only qualified leads to the sales force
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Even if the prospect does not act now, these communications build confidence in your brand and enhances your status with the prospect and those they might interact with
CUSTOMER UP-SELL AND RETENTION
Businesses know what their current customers have bought from them, when that purchase was and what their buying behaviors are. That data can be used to automatically create and deliver relevant, timely communications to the customer.
These communications can recommend additional purchases based on the customer’s current disposition within a product lifecycle. Recommend new products or enhancements and then lead the customer through the process of acquiring those recommended products.
Build your brand and customer confidence by communicating with relevant, useful messages that add value to the customer.
The PushForce dialog engine is capable of automating the entire conversation with a customer. Messages are automatically generated. Customers react to an offer and PushForce routes them to the correct next step – from sending more information, to a sales person contact, to a self service purchase option.